As Organizations have needed to make large scale changes to most of their workflow and security models to support the mass move to work from home, the MessageOps Service Desk has been kept quite busy helping with support and managing the new landscape. ![]() Since the beginning of the pandemic, we have seen a mass move to the work from home model which, has spiked Microsoft Teams to over 1000% usage since the beginning of the year. Looking back on this past year’s support tickets we have seen the rise of one of Microsoft’s latest technologies, Microsoft Teams. ![]() 2020 was the year of unpredictability, work from home, remote support, and change for the foreseeable future.
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